Refund & Returns Policy
Effective Date: May 17, 2026
Website: https://prepium.online
1. General Policy
All purchases made on Prepium are non-refundable unless explicitly stated otherwise.
Due to the digital nature of our content (MCQs, mock tests, notes), access is granted immediately upon payment. Therefore, refunds cannot be issued once access has been activated.
Returns: There is no return of digital goods once delivered to your account. If you believe you qualify for an exception, follow the process in Section 2.
2. Exceptions
Refunds may be considered only if:
- Duplicate payment occurred
- Technical error prevented access (verified by our team)
- Payment was deducted but account not activated
Requests must be submitted within 3 days of purchase to: prepiumofficial@gmail.com
3. Chargebacks
Initiating a chargeback without contacting support first may result in:
- Immediate account suspension
- Permanent ban
- Legal recovery action
4. Contact & business address
Office address: 33rd Park View, Quaid Commercial, Bahria Town, Lahore, Pakistan
Phone: +92 3146846314
Email: prepiumofficial@gmail.com
Website: https://prepium.online