Shipping & Service Policy

1. Nature of our services

Prepium provides digital educational services (online access to MCQs, tests, notes, and related learning tools). We do not ship physical products for standard subscriptions.

2. Shipping of physical goods

Where Prepium ever offers a physical item (e.g. promotional material), shipping method, estimated timelines, and any applicable fees will be stated at checkout or in writing before purchase. Unless otherwise stated, our core exam-prep products are delivered digitally only.

3. Digital delivery & access

• After successful payment, subscription or purchased access is tied to your Prepium account.
• Digital access is typically available within minutes; delays may occur due to payment verification or technical issues.
• You are responsible for maintaining a valid email address and secure login credentials.
• Access duration follows the plan shown on the subscription or checkout page (e.g. monthly, annual, or exam-cycle).

4. Service availability

We aim for high uptime but do not guarantee uninterrupted access. Maintenance, updates, or events beyond our control may temporarily affect the platform. We will use reasonable efforts to restore service promptly.

5. Support & delivery issues

If payment succeeded but you cannot access your purchase, contact us with your registered email and transaction details. See our Refund Policy for eligibility.

6. Business contact (office & correspondence)

Address: 33rd Park View, Quaid Commercial, Bahria Town, Lahore, Pakistan

Phone: +92 3146846314

Email: prepiumofficial@gmail.com

Website: https://prepium.online